1. Information We Collect

• Customer Identification: When you sign up for Aus Utilities, we collect your email address and a customer- generated password for secure access to the app.
• Customer Profile: We may collect information such as your name, address, GPS location and contact number to create and manage your customer profile.
• Utility Usage Data: We collect utility usage information provided by our management system software, "AUS-iot System", and IoT end devices such as "AUS-iot Monitors", electricity meters, or third-party IoT sensors. This data includes radio number, meter number, meter reading, historic usage data, and the type of utility or sensor (e.g., cold or hot water, electricity, sensed level, etc.).

2. How We Use Your Information

• Providing Services: We use your personal information to provide you with access to utility usage information and data through the Aus Utilities App.
• Customer Support: We may use your information to respond to your inquiries, provide customer support, and improve our services.
• Analytics: We may analyze usage patterns and trends to improve the functionality and user experience of our App.

3. Data Security

• Secure Storage: All data collected and processed by Aus Utilities is stored securely on web services such as Microsoft Azure servers.
• Encryption: We employ encryption protocols to ensure the secure transmission of data between IoT end devices, data gateways, and our backend software.

4. Data Sharing

• We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this Privacy Policy.
• We may share your information with trusted third-party service providers who assist us in operating our App, conducting our business, or servicing you, provided that those parties agree to keep this information confidential.

5. Your Choices

• You may access, update, or delete your personal information by contacting us at [email protected]

6. iOS App Store Requirements

• Compliance: We comply with all App Store Review Guidelines and iOS Developer Program Policies set forth by Apple Inc.
• Data Collection and Use: We adhere to Apple's guidelines regarding the collection, use, and sharing of user data, ensuring transparency and user consent where applicable.
• App Store Review Process: Our app undergoes Apple's App Store review process to ensure compliance with App Store guidelines and policies.

7. Updates to this Privacy Policy

• We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

By using the Aus Utilities App, you consent to the collection and use of your personal information as outlined in this Privacy Policy. If you have any questions or concerns about our Privacy Policy or practices, please contact us at [email protected].

Last updated: 01/01/2024