Privacy Policy

1. Introduction

Automated Utility Systems PTY LTD ("AUS-iot", "we", "us", or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our smart metering and utility management solutions.

As a dual-registered company operating in both South Africa (CRN 2019/195163/07) and Australia (ACN 637 547 472), we comply with applicable privacy laws including the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Australia) and the Protection of Personal Information Act (POPIA) in South Africa.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact information (name, email address, phone number, company name)
• Business information (industry, company size, utility management needs)
• Technical information (IP address, browser type, device information)
• Communication records (emails, support tickets, meeting notes)
• Usage data from our smart metering systems and platforms

2.2 Utility Data

Through our IoT sensors and smart metering solutions, we may collect:

• Utility consumption data (water, electricity, gas usage)
• Device performance and diagnostic information
• Location data from installed sensors and meters
• Environmental and Equipment monitoring data

3. How We Use Your Information

We use the information we collect for the following purposes:

• Providing and maintaining our smart metering and utility management services
• Responding to inquiries and providing customer support
• Improving our products, services, and website functionality
• Analyzing usage patterns and system performance
• Sending important service updates and technical notifications
• Complying with legal and regulatory requirements
• Protecting against fraud and ensuring system security

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our business
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of company assets
• Consent: With your explicit consent for specific purposes
• Safety: To protect the rights, property, or safety of AUS-iot, our users, or others

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication protocols
• Secure cloud-based infrastructure
• Employee training on data protection practices

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Utility data collected through our systems is typically retained for the duration of the service agreement plus applicable legal retention periods.

7. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Restriction: Request restriction of processing in certain circumstances
• Portability: Request transfer of your data to another service provider
• Objection: Object to certain types of processing

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can control cookie settings through your browser preferences. Some features of our website may not function properly if cookies are disabled.

We may use analytics services to better understand how our website is used and to improve our services.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information promptly.

11. International Data Transfers

As we operate in multiple countries, your personal information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: